At AMTSI, our commitment to customer support shows in the way we provide service to our customers. we have our own experienced staff of 5 highly trained field service engineers located throughout the Western Pennsylvania area, from Pittsburgh to Erie.
Between 90 and 95% of the time, we are on site to respond to a downed warranty machine within 24 hours. Technical assistance over the phone is available within hours. Our structure enables us to respond to any problem throughout our territory without wasted travel time.
Every field service engineer is equipped with a cell phone so that, if necessary, technical support can be reached quickly. We are all outfitted with vehicles and tools sufficient to get to the job site and get the job done quickly and efficiently.
We provide basic maintenance and preventative maintenance training during the installation of new machines. More in-depth training is available upon request, and as always, if a customer has any questions at all we strive to answer them quickly and properly.
If you have a cnc service need, whether or not you are currently an AMTSI customer, call Bob Wachs, our service manager, for assistance at the telephone number above. or, you may simply fill out our contact form and we will respond shortly.